Getting started
What PentOme is, what to talk about and how a reflection develops.
How it works →Pentme
Being Human TogetherHELP CENTRE
How can we help?
You do not need an instruction manual to use PentOme. Start with something real — or explore the guides below.
Not sure where to start?
Understanding PentOme
The Core Matrix, Awareness, Core Principles and Supporting Lenses.
Explore the model →Your PentOme
Dashboard, Talk to PentOme, Me, My Journal, My Actions and personal continuity.
Explore Your PentOme →Privacy & Safety
AI, privacy, safety and the boundaries of PentOme.
Privacy & Safety →Use PentOme like an app
You can add PentOme to your phone, tablet or computer for quicker access. It opens in its own app-like window, while still using the same PentOme account.
iPhone or iPad
Open pento.me in Safari. Tap the Share button, choose Add to Home Screen, then confirm Add.
Android
Open pento.me in Chrome. Open the browser menu and choose Install app or Add to Home screen, then follow the prompt.
Mac
Safari on macOS Sonoma 14 or later: open pento.me, choose File → Add to Dock, then confirm. Older Macs: Safari does not provide this web-app feature, so bookmark PentOme for quick access or use a supported browser if it offers an install option.
Windows
Open pento.me in Chrome or Edge. Choose the install option in the address bar or browser menu, then confirm the installation.
The exact wording can vary by device and browser. Installing PentOme this way does not require an app-store download.
Frequently asked questions
What do I say to PentOme?
Anything real. A decision, feeling, habit, relationship, goal, question about yourself, or simply “I don’t know where to start.”
Do I need to understand The Five first?
No. PentOme should be useful before you know anything about its model. The Core Matrix and Principles are there if you want to explore how it works.
Is PentOme therapy?
No. PentOme is designed for reflection, personal development and practical self-understanding. It is not a substitute for medical, psychological, emergency or crisis care.
Why does PentOme ask questions?
Because useful reflection often starts by understanding what is happening before rushing to advice. You can always ask why a question is being asked.
Does PentOme remember me?
With a signed-in account, your personal information stays connected to you. Free uses conversations active in the most recent 30 days for automatic continuity; Personal can draw on relevant retained history. You remain in control of what you keep, edit or delete.
Can PentOme be wrong?
Yes. AI can misunderstand, make mistakes or offer an unhelpful interpretation. Treat its reflections as something to consider, not unquestionable truth.
What are the Core Principles?
The Core Matrix / The Five is 01 in PentOme’s overall architecture and acts as the foundation. The four Core Principles are 02 Duality & Origins, 03 The Effective Three, 04 Cycles of Growth and 05 Being Human.
How can I give feedback?
Use Feedback for general observations, wording, ideas, problems or something you found useful. You can submit without signing in and optionally give permission for an email reply. Use Contact us for account or product support.
How do I contact a person?
If you need a response from the PentOme team, use Contact us. Account and product enquiries go to the team. Future optional human conversations have a separate register-interest form; appointments are not available yet.
Is PentOme AI?
Yes. AI powers the conversation. PentOme adds its own human-first conversation design, The Five and Awareness, personal continuity, confirmation controls, Journey, Journal and Actions around that AI.
Is PentOme a therapist?
No. PentOme supports reflection and self-understanding, but it is not therapy, diagnosis, medical care or an emergency service.
What does PentOme remember?
Signed-in PentOme can use confirmed Me, Journey, Journal, Insights, Actions and relevant conversation history to create continuity. It should use that context selectively rather than treating every passing thought as a permanent truth. See Privacy & Memory for how this currently works.
Help with PentOme
Account access, uploads, payments, privacy or something that is not working.
Send a product enquiry →A future human conversation
Optional conversations for personal support and development. Appointments are not available yet; registering interest does not book a session.
Register interest →Help when it cannot wait
PentOme enquiries and the interest list are not urgent support services. Use the NHS guide for urgent mental health help in England. Outside England, use your local urgent support service.
NHS urgent support ↗If you or someone else is in immediate danger, call your local emergency number (999 in the UK).
Would a human conversation help?
We’re exploring optional online conversations with Lisa, a member of the PentOme team, for personal support and development. The service details are still being prepared; appointments are not available yet.
Register your interest and we’ll let you know when there’s more to share. Joining the list is optional and does not book a session or commit you to a payment.
Register interest →This is separate from PentOme’s AI conversations and product support. Your conversations and Journal are not shared by joining the list. This is not an urgent support service.
Still need help?
If your question needs a response from a person, send the PentOme team an enquiry.
Contact us → Share feedback →